Disclaimer

The information on this website is provided for general information about Nesphere, our accommodation and related services.

We take reasonable care to keep website content accurate and current. However, information may change from time to time and not every change can always be reflected immediately.

Website content should therefore be read together with the information provided during the booking process and in the relevant booking confirmation.

Where there is any inconsistency between general website content and the specific conditions of a confirmed booking, the applicable booking confirmation, rate conditions and Terms & Conditions will govern.

Photographs, videos, floor plans, illustrations and other visual material are intended to provide a reasonable representation of the accommodation, facilities and overall guest experience.

Individual rooms or apartments within the same accommodation category may differ slightly in matters such as:

• layout;
• furniture positioning;
• decorative details;
• outlook;
• floor level;
• lighting;
• fixtures and finishes; and
• other minor features.

Images may also be affected by photography, lighting, staging, image cropping or screen display.

Nesphere will take reasonable steps to ensure that visual content does not materially misrepresent the accommodation being offered.

For specific features that are important to a stay, guests should contact Nesphere before booking.

Room sizes, layouts, facilities, features and other descriptions are provided in good faith based on the information reasonably available to Nesphere.

Measurements, where stated, may be approximate unless expressly identified as exact.

Descriptions of a particular accommodation category do not necessarily mean that every unit within that category is identical.

Guests with specific requirements should confirm those requirements with Nesphere before completing a booking.

Rates, availability and promotional offers may change according to factors including:

• booking dates;
• stay dates;
• accommodation type;
• occupancy;
• demand;
• availability;
• rate plan; and
• promotional conditions.

General prices or “from” rates displayed on the website do not by themselves guarantee availability at that price for a particular stay.

The rate and conditions presented in the booking engine before booking confirmation are the applicable booking information for that reservation.

A room or apartment is not reserved until the booking has been confirmed.

Promotional content is subject to the specific terms of the relevant offer.

Offers may be subject to:

• booking deadlines;
• stay periods;
• availability;
• eligible accommodation categories;
• minimum-stay requirements;
• booking-channel requirements; and
• other conditions.

A promotion shown on the website does not guarantee that it will be available for every date or accommodation type.

Nesphere may amend or withdraw an offer before a booking has been validly confirmed, subject to applicable law and the specific terms of the promotion.

A validly confirmed booking will continue to be governed by the applicable booking terms.

Maps, neighbourhood descriptions and information about nearby transport, attractions, shops, restaurants, businesses or other places are provided for general orientation and convenience.

Walking times, travel times and distances may be approximate and may vary because of:

• route selected;
• traffic;
• transport conditions;
• weather;
• road or pedestrian access;
• construction works; and
• individual walking speed.

Third-party businesses, transport services and attractions may change their opening hours, services, access arrangements or operations without notice to Nesphere.

Guests should verify information that is particularly important to their travel plans directly with the relevant provider.

The website may refer to or link to third-party services, including:

• booking platforms;
• payment providers;
• maps;
• transport providers;
• attractions;
• social media platforms; and
• other external websites or businesses.

Unless expressly stated otherwise, those third parties operate independently from Nesphere.

Nesphere does not control the content, availability, privacy practices or ongoing operation of independent third-party websites and services.

The inclusion of a link or reference does not by itself constitute a guarantee of the third party or its services.

Use of third-party services may be subject to separate terms and privacy policies.

We aim to keep the Nesphere website available and operating correctly.

However, uninterrupted or error-free website access cannot be guaranteed.

Temporary interruption may occur because of:

• scheduled maintenance;
• software updates;
• hosting or network issues;
• third-party service interruption;
• security requirements;
• technical faults; and
• circumstances outside our reasonable control.

Nesphere may update, modify, suspend or remove website features where reasonably necessary.

Where a technical issue affects a booking or payment, guests should contact Nesphere so the matter can be reviewed.

Forms submitted through the website, including accommodation enquiries, contact requests and offer requests, are subject to successful transmission and receipt.

Submitting an enquiry does not guarantee:

• accommodation availability;
• acceptance of a booking;
• a particular rate;
• a viewing appointment; or
• any other service,

unless separately confirmed by Nesphere.

Personal information submitted through the website is handled in accordance with our Privacy Policy.

We aim to provide useful information about our accommodation, but individual accessibility or mobility requirements can vary significantly.

Guests who require particular accessibility features or arrangements should contact Nesphere before booking so that the relevant accommodation can be discussed.

Information on the website should not be relied upon as a substitute for confirming a specific accessibility requirement directly with us.

Information on the Nesphere website is provided in connection with our accommodation and related services.

Nothing on the website is intended to constitute:

• legal advice;
• financial advice;
• tax advice;
• immigration advice;
• medical advice; or
• other professional advice.

Where professional advice is required, users should obtain advice from an appropriately qualified adviser.

Nesphere does not seek to exclude or restrict liability that cannot lawfully be excluded or restricted.

To the extent permitted by applicable law, Nesphere is not responsible for loss arising solely from:

• reliance on general website information that has subsequently changed;
• independent third-party information or services;
• circumstances outside Nesphere's reasonable control;
• a user's failure to verify information specifically identified as approximate or subject to change; or
• unlawful or unauthorised use of the website.

Nothing in this Disclaimer excludes, restricts or modifies any right, remedy or liability where such exclusion, restriction or modification would be prohibited by applicable law.

Website content may be updated from time to time without prior notice.

This may include changes to:

• accommodation descriptions;
• photography;
• rates;
• availability;
• facilities;
• promotions;
• neighbourhood information; and
• website functionality.

Changes made to general website content do not automatically alter the contractual terms of an accommodation booking that has already been validly confirmed.

Unless otherwise stated, website content including text, photographs, graphics, branding, logos, designs and other original material is owned by or licensed to Nesphere.

Website content must not be copied, republished, commercially exploited or distributed without appropriate permission, except where permitted by applicable law.

This Disclaimer relates primarily to information and use of the Nesphere website.

Accommodation bookings and stays are additionally governed by the applicable:

• Terms & Conditions;
• booking confirmation;
• rate conditions;
• promotion conditions;
• house rules; and
• any separate Long Stay or accommodation agreement.

Where those documents contain more specific provisions relating to a booking or stay, those specific provisions apply.

Personal information collected through the website is handled in accordance with the Nesphere Privacy Policy.

This Disclaimer is governed by the laws of the Hong Kong Special Administrative Region.

Nothing in this Disclaimer is intended to restrict any right or remedy that cannot lawfully be restricted.

Questions regarding information on this website may be directed to:

Nesphere Management Company Limited
310 King’s Road
North Point
Hong Kong
Email: info@nespheregroup.com